November 29

  • 5:00 – 6:30 p.m.

    Welcome Reception and Supplier Display

November 30

  • 7:30 – 8:15 a.m.

    Continental Breakfast

  • 8:15 – 8:30 a.m.

    Welcome | Opening Remarks

  • 8:30 – 9:30 a.m.

    Culture of Service – The Zappos Story

    By developing a company culture and committing to it, leaders can create positive change within a procurement organization. has grown their brand because of their unique culture and approach to customer service. Zappos Insights Speaker of the House Erica Javellana shares the Zappos core values system, company techniques for engaging customers, and how you can apply this culture of service to any industry or department.

    You’ll learn:

    • The importance indirect spend has on a company like Zappos
    • How to define and commit to your company culture
    • How to incorporate your culture into procurement operations
    • How to empower employees to increase customer satisfaction
    • Ways to build stronger customer connections

    Erica Javellana, Speaker of the House, Zappos Family of Companies
  • 9:30 – 9:50 a.m.

    Networking Break | Supplier Display

  • 9:50 – 10:50 a.m.

    A CPO’s Playbook to Navigating Indirect

    Navigating complex indirect spend categories like marketing, HR and legal can be challenging. Deborah Stanton, former CPO of MasterCard, shares her playbook on developing category strategies, engaging business partners and improving the bottom line.

    Deborah Stanton, Executive Managing Director, CAPS Research
  • 10:50 – 12:00 p.m.

    Roundtable Discussion

    Network with peers to discuss best practices and trends impacting indirect procurement.

  • 12:00 – 1:00 p.m.


  • 1:00 – 2:00 p.m.

    Unlocking Savings and Other Benefits with a Strategic Sustainable Purchasing Program

    Companies are called upon by investors, consumers, regulators and NGOs to take responsibility for social and environmental consequences of purchasing decisions. Leading organizations are implementing strategic, sustainable indirect purchasing programs to manage sustainable suppliers and their products and services. Leaders are finding that a prioritized, cross-functional approach saves money, boosts employee engagement and enhances supplier relationships. During this panel discussion, attendees receive insights and advice from procurement leaders responsible for integrating sustainability across their organization’s indirect purchasing activities.

    Sam Hummel, CEO, Sustainable Purchasing Leadership Council
    Tim Hopper, Responsible Sourcing Manager, Microsoft
    Pat Hopper, Director, Sourcing, FedEx Services
    Jessica Rosman, Vice President of Procurement, Caesars Entertainment
    Monica Billinger, Senior Manager, Global Supplier Diversity & Sustainability, Baxter International Inc.
  • 2:00 – 2:20 p.m.

    Break | Supplier Display

  • Concurrent Sessions
    2:20 – 3:30 p.m.

    Fleet - Understanding One of Your Largest Indirect Spends

    Why do you need a certified fleet management specialist when everyone knows how to manage vehicles? Identifying and meeting a fleet’s unique management needs results in significant cost savings for your organization. This presentation, by a leading fleet expert, covers three secrets that differentiate fleet from private vehicle ownership and provide an audit framework to ensure you do the right things—and do things right.

    Katherine Vigneau, Director of Professional Development, NAFA Fleet Management Association
    2:20 – 3:30 p.m.

    Professional Services and Contingent Labor Strategies

    This interactive session breaks down the future of indirect procurement and differences between managing contingent labor and total talent solutions. We review where the industry has been and discuss where it will be in 2020 and beyond. Attendees learn to categorize types of contingent labor and offer suggestions for best constructing the right indirect solutions for your organization.

    Natalie Davis-Runyan, President, Anserteam Workforce Solutions
    Ann Kramer, Director of Strategic Partnerships, Anserteam Workforce Solutions
  • 3:30 – 4:30 p.m.

    The Vested Way—How a ‘What’s In It for We?’ Mindset Revolutionizes Business Relationships

    As the world marches towards reinvention, vested partnerships aren’t just the best way to achieve business success, they’re the only way to work together to create success and prepare for a future we cannot foresee. In this evocative speech, Kate Vitasek reveals why a “What’s in it for we?” mindset can revolutionize business relationships. Like climbers summiting Mt. Everest, audiences leave inspired to seek a Sherpa who can guide them through their professional challenges—and help them achieve business relationships many believe are impossible.

    You’ll gain insights including:

    • How everyone can go home a winner in a winner-take-all world
    • How cooperation, not competition, guarantees the best results for everyone
    • How to apply John Nash’s Nobel Prize-winning equilibrium theory

    Kate Vitasek, Faculty, Graduate and Executive Education, University of Tennessee
  • 4:30 – 5:00 p.m.

    Announcement of 2017 Scholarship Winners

    Marty Bell, CPSM, C.P.M., A.P.P. | Director | ISM Indirect / Services Group
    Chris Flum, C.P.M. | Director | ISM Indirect / Services Group

    Recap & Outcomes
  • 5:00 – 6:30 p.m.

    Reception | Supplier Display

December 1

  • 7:30 – 8:00 a.m.

    Continental Breakfast

  • 8:00 – 8:05 a.m.

    Welcome & Opening Remarks

  • 8:05 – 9:00 a.m.

    The Impact a New Boss Has on an Organization and Its Indirect Spend

    Heading up a new team or organization? New to leading indirect? Learn how to get your arms around your team and your spend, and how to develop relationships with key stakeholders and suppliers.

    Stacey Taylor, SVP and Chief Procurement Officer, MGM Resorts International
  • 9:00 – 9:20 a.m.

    Networking Break | Supplier Display

  • Concurrent Sessions
    9:20 – 10:20 a.m.

    Hotel Contracts Bootcamp for Supply Managers: Legal Tips and Practical Guidelines

    Even the world’s best negotiators need clear, inclusive and enforceable contracts. In fact, strong contracts are critical—this session shows you how to create them. Preparing a well-written hotel contract requires strategies for negotiation and wording. This interactive session offers insights for both novices and pros. Presented by a 25-year hospitality law veteran, this presentation covers legal tips like how to avoid costly lawsuits. Other topics include: John’s Golden Rule of Contracting; breach of contract penalties vs. damages and what’s enforceable; understanding hotel profit margins; calculating guest room attrition damages; the audit clause, privacy and cancellation vs. termination.

    John S. Foster, Esq., CHME, Attorney and Counselor at Law, Foster, Jensen & Gulley
    9:20 – 10:20 a.m.

    In the Shadows—Corporate Resale

    The management of excess, returned and recyclable assets is a pervasive and important business function. In the United States, roughly 20% of sales are returned to manufacturers. Therefore, companies recognize and value indirect procurement’s importance to asset reclamation, environmental concerns and sustainability efforts. Take a glimpse inside Intel’s journey toward creating a $50M internal business while supporting the corporate tenets of global controls, security and sustainability.

    Jim Downey, Sourcing Manager, Intel Global Supply Management
  • 10:20 – 10:35 a.m.

    Networking Break | Supplier Display

  • 10:40 – 12:10 p.m.

    Advanced Outcomes-Based Negotiation

    Outcomes-based negotiation means approaching negotiation in a mutually-engaging way. Using this method, global procurement and strategic sourcing teams quickly achieve improved results for their stakeholders by delivering contractual relationships that requires optimal behavior over the contract’s life.

    This workshop includes interactive, outcomes-based negotiation simulations, during which participants will enter mock negotiations and work toward a mutually-beneficial result.

    Dan Kelly, President, The Negotiation Guru
  • 12:10 – 12:25 p.m.

    Outcomes & Conclusion